Return & Refund Policy

At polareTCG, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Returns

You have 14 days from the date of delivery to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase

Non-Returnable Items

• Opened or played trading card packs
• Digital products or codes
• Items marked as final sale

How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

• Phone: +44 7481 721517
• Address: polareTCG, 34-37 Gloucester Square, London, W2 2NN, United Kingdom

We will provide you with return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and credited to your original payment method.

Please note that it may take additional time for your bank or card provider to process and post the refund.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately so we can resolve the issue promptly at no additional cost to you.

Contact Us

• Shop: polareTCG
• Address: 34-37 Gloucester Square, London, W2 2NN, United Kingdom
• Phone: +44 7481 721517